Question 1

Is there a membership commitment?

Accepted Answer

All memberships including the Ultimate Unlimited, Unlimited, Cycle, Ultimate Cycle, 8x, and 4x come with a three-month minimum commitment. No changes (freezes, downgrades, or cancellations) can be made until the initial three months have been completed.

Question 2

What happens after the three month commitment?

Accepted Answer

Once your initial three months are complete, your membership will continue to automatically renew on a month-to-month basis. After that point, you are free to freeze or cancel your membership at any time following the appropriate procedures. Should you wish to cancel your auto-renewing membership, you must give 30 days notice to the front desk team.

Question 3

Will my membership bill every month automatically?

Accepted Answer

Yes, all memberships are auto-renewing and will bill automatically each month. All memberships come with a 3-month commitment, during which no changes, freezes, or cancellations can be made.

After the initial 3-month term, your membership will continue to renew on a month-to-month basis and can be frozen or canceled with proper notice. If you wish to cancel after the commitment period, you must provide 30-days notice to the front desk staff.

To cancel your membership you must submit a cancellation via the website form, in person, or by phone.

Memberships purchased online activate immediately. If you’d like to set a future start date or upgrade/downgrade your membership after your commitment period, please contact your studio directly.

Question 4

How do the 4x and 8x memberships work?

Accepted Answer

Your 4x or 8x membership is an auto-renewing monthly membership that bills on the same date each month. If your billing date is the 15th, your account will be charged at 12:00 AM on the 15th, and your 4 or 8 classes will be added to your account. These credits are valid from the 15th of the current month through the 14th of the next month. (Your billing date is determined by the date in which you first purchase your membership).

All classes must be used before your next billing cycle- unused classes do not roll over. If you’d like to take additional classes beyond your monthly credits, you may purchase single classes at any time from the online store.

All new memberships, including 4x and 8x, come with a 3-month minimum commitment. No changes, freezes, or cancellations can be made during this period. After the initial 3 months, your membership will continue to renew on a month-to-month basis and can be modified with proper notice.

Memberships purchased online activate immediately. If you’d like to set a future start date, or need to upgrade or downgrade your membership after your commitment period, please contact your studio directly. Please note that purchasing a new membership through the online store will begin a new membership contract.

Question 5

How do I update my card on file?

Accepted Answer

We require valid billing information to maintain your membership. To update your payment method, log into your profile via our website or app, navigate to Payment Methods, and enter your new card details. If you're adding a new card, be sure to delete any old cards to prevent future charges to an outdated payment method.

You can also contact your studio during business hours, and our Front Desk Team will be happy to assist you with updating your billing information.

Question 6

How do I upgrade/downgrade my membership?

Accepted Answer

After the initial 3-month term, your membership will continue to bill on a month-to-month basis. With proper notice, you can upgrade/downgrade your membership after your initial 3 month term to take affect on your next billing date. Upgrades and downgrades must coincide with the billing date and cannot happen in the middle of your billing cycle.  Please contact the front desk via phone, email or in person to make these changes at least 24 hours prior to your next billing date.

Please DO NOT purchase a new membership as an upgrade/downgrade yourself via the CORR app or website. This must be processed by our front desk staff. If not done correctly,  your pervious membership will remain in your account and will result in two active memberships and billings.

Please note that due to system limitations, if you have reservations pending in your account past your next billing date, when your membership is changed to reflect your upgrade/downgrade request, those future reservations will be cancelled and will need to be rebooked.

Question 7

Can I freeze my membership?

Accepted Answer

Yes! After completing the initial 3-month commitment, auto-renewing memberships can be frozen for a minimum of 1 month and a maximum of 3 months, up to twice per year.

To request a freeze, you must submit a freeze form either in-studio or request one via email. The form must be completed and received at least 24 hours before your next billing date.

Freezes must align with your billing cycle- for example, if your billing date is the 21st, your membership will be frozen from the 21st of one month to the 21st of the next. During a freeze, you will not be able to book classes, and any reservations during the frozen period will be automatically cancelled once the freeze is processed.

If you choose to cancel your membership following a freeze, you are still required to bill one final time before cancellation can be processed. Cancellations cannot be completed during or immediately after a freeze.

Question 8

How do I cancel my membership?

Accepted Answer

If you’ve completed your three-month commitment:
 • You may cancel your membership after providing 30 days notice to the front desk team.
 • If you are still within the initial three months, cancellation can be processed but will take effect after your third payment.

How to cancel:
 • Speak to the front desk in person
 • Call the studio
 • Or fill out the form on our website under the Members tab.

Due to the required 30-day notice, if your billing date falls within the next 30 days following the studios receipt of your desire to cancel, you will be billed again for a final time on your next billing date and your membership will remain active through that billing cycle.

Question 9

What happens once I submit a cancellation request?

Accepted Answer

If you cancel  in-studio or via the website, a front desk team member will contact you within 24 hours to confirm your final billing date, review your reservations, and ensure you understand your membership terms. After verbal confirmation, your cancellation will be processed, and a confirmation email will be sent.

Question 10

Can I transfer or refund a membership?

Accepted Answer

All memberships and packages are non-refundable and non-transferable.

Question 11

What happens if my payment fails?

Accepted Answer

If your payment is declined, our system will automatically attempt to rebill. If payment is not updated within 5 days of the billing date, a $30 late fee will be applied to your account, and your membership will be suspended until billing is resolved. All past due payments must be up to date before taking class.

To avoid disruptions, make sure your payment method is up to date in your account settings or contact the studio for assistance.

Question 12

What is the late cancel policy?

Accepted Answer

We have a strict cancellation and no-show policy to keep things fair for everyone. The cancellation window is 6 hours before class starts for all credit types.
 • Late cancellations (within 6 hours) will incur a $15 fee.
 • No-shows will be charged a $20 fee.
 • Fees are non-refundable.

The waitlist automatically adds clients into class up until 2 hours before class starts. If you're pulled in from the waitlist within the 6-hour window, the same cancellation and no-show fees apply- so be sure to remove yourself from the waitlist before then if you no longer plan to attend.

Question 13

Can I use my membership at all locations?

Accepted Answer

Only our Ultimate Unlimited, Ultimate Cycle, and Prepaid Unlimited memberships provide access to CORR East, CORR West and CORR Rio. If you have a location-specific membership but want to visit both studios, you can either upgrade your membership or purchase a drop-in class.

Question 14

Do class packs or single classes expire?

Accepted Answer

Yes, all class packs and single classes have expiration dates.
 • Class packs expire 6 months from the date of purchase- unused classes do not roll over.
 • Single classes expire 30 days from the date of purchase and must be used within that timeframe.

Be sure to book your classes before they expire, as all sales are final and extensions are not offered.

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Membership Cancellation

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Membership Cancellation

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